Order Tracking
Track Your CLASS - nom élevé Order
We understand that you're excited to receive your order. Below you'll find all the information you need to track your purchase and understand our order processing system.
How to Track Your Order
Method 1: Using Your Account
1. Log in to your CLASS - nom élevé account
2. Navigate to "Order History" in your account dashboard
3. Select the order you wish to track
4. Click on the tracking number to view real-time updates
Method 2: Using Your Order Confirmation Email
1. Locate your order confirmation email
2. Click on the "Track Order" button or the tracking number link
3. You'll be redirected to the carrier's website with your tracking information
Method 3: Contact Us
If you're having trouble tracking your order or haven't received tracking information, please contact our customer service team at [your email] with your order number.
Order Processing Timeline
| Stage | Timeframe | Description |
|-------|-----------|-------------|
| Order Placed | Immediate | You'll receive an order confirmation email |
| Processing | 1-2 business days | Your order is being prepared for shipment |
| Shipped | 2-3 business days after processing | You'll receive a shipping confirmation with tracking details |
| In Transit | Varies by location | Your package is on its way to you |
| Delivered | See shipping policy for estimates | Your package has arrived! |
Tracking Number Information
Your tracking number will be activated within 24-48 hours after you receive your shipping confirmation email. During high-volume periods, there might be a slight delay in tracking updates.
Common Tracking Statuses Explained
- Order Processed: Your order has been received and is being prepared
- Shipped: Your order has left our warehouse
- In Transit: Your order is on its way to you
- Out for Delivery: Your order will be delivered today
- Delivered: Your order has been delivered
- Exception: There may be a delay due to weather, customs, or other factors
International Orders
International orders may take longer to update in the tracking system due to customs processing. Please allow 24-72 hours after receiving your tracking number for international tracking information to become available.
Lost Packages
If your tracking hasn't updated for more than 7 days (domestic) or 14 days (international), please contact our customer service team for assistance.
Questions About Your Order?
If you have any questions about your order or need assistance with tracking, please don't hesitate to contact us:
- Email: customer-support@classnomeleve.com
- Contact Form: Visit our Customer Support Page for more info
- Response Time: We aim to respond to all inquiries within 24 hours during business days
Thank you for shopping with CLASS - nom élevé!
Last Updated: March 27, 2025
